Privacy Policy

Effective date: August 1, 2026

Flight Assist Desk ("we", "us") operates flightassistdesk.com, an advertising-supported referral service that helps visitors reach an independent travel provider by phone for flight changes, cancellations, and rebooking. This policy explains what we collect and how it is used.

What we collect

• Usage data. When you use this site we record standard technical data: pages viewed, buttons clicked, the selections you make in the short questionnaire, active time, scroll depth, coarse device and viewport information, page performance, and advertising click identifiers passed by the ad network that referred you (such as Google's gclid).
• Calls. When you tap a call button, your phone places a call to a tracking number operated by our advertising partner network, which routes it to an independent travel provider. We record that a call button was tapped. We do not record or listen to calls. The provider that answers may have its own recording practices and should disclose them to you on the call.
• What we do not collect. We do not ask for or store your name, payment details, passport data, or booking records. Any information you share on a call goes to the provider handling your request, not to us.

Behavior analytics and session replay

We use Microsoft Clarity to understand how visitors interact with this page through click maps, scroll maps, and reconstructed session replays. Clarity may process page interactions, mouse movement, scrolling, device information, and performance information. A replay is a reconstruction of page activity, not a video or audio recording. We configure the site to remove advertising click identifiers and search-query parameters from the browser address before Clarity loads, mask the displayed tracking number and dynamic keyword text, and never intentionally send names, payment details, booking records, call audio, or keystrokes to Clarity.

Microsoft processes Clarity data as our analytics provider. For more information, see the Microsoft Privacy Statement.

How we use it

We use usage data to measure which advertising brings visitors, diagnose page problems, improve the site, and get paid by our partner network when calls are connected. We may share limited technical and behavioral data with our advertising, call-tracking, and analytics providers for these purposes. We do not sell personal information.

Cookies and local storage

We use browser local storage to remember advertising click identifiers for attribution. Microsoft Clarity may use first-party and third-party analytics cookies where permitted. In regions where consent is required, Clarity limits cookie use and functionality unless a valid consent signal is available. You can block or clear cookies and local storage through your browser settings.

Retention

First-party technical logs are retained only as long as needed for attribution, reconciliation with our partner network, site improvement, and fraud prevention. Clarity applies its own published retention periods to recordings and aggregate analytics.

Your choices

You can use this site without tapping any call button. For data questions or deletion requests, contact us via the contact page.